How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped.
Please allow 2-3 business days after placing your order for the tracking number to show.
Please note that tracking numbers will only automatically post for UPS orders. USPS Airmail orders will NOT have a tracking number. For USPS orders, please contact us for your tracking number.
It's been two business days...how come I still don't see a tracking number?
Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us.
One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground. However, if you have a very small order that weighs less than 1 pound, your order may be shipped via USPS Priority Mail. The nice thing about Priority Mail is that you will get it much faster than you would through UPS Ground (usually around 3-5 business days rather than 7-10). However, the tracking number will not appear in your Order or be emailed to you. Please simply contact us and we will send you the USPS Confirmation number, which you can use to track the package at www.usps.com
Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. Items are hand checked then personally shipped to you. There is no drop shipping through our company all products are shipped to you from us.
We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you.
How quickly do you respond to emails?
We generally respond to emails the same day if they are sent during business hours (9:00 am to 7:00 pm, Eastern Time, Monday through Friday). For the fastest response, please contact us using the "Contact" link at the top of the site, rather than emailing us directly. This insures we have all the pertinent information about you during each contact, such as your name and email address.